Terms of Service

These terms apply to your use of this website and — alongside any written engagement letter — to the services of Helvtia Business Services Ltd (“Helvtia”, “we”, “us”), a company incorporated in England and Wales under number 17370859, registered office 30 First Avenue, London, England, W10 4NL.

Using this website or engaging us constitutes acceptance of these terms. Anything unclear? Ask first: [email protected].

Helvtia provides operational business services: receivables management and payment intermediary services, vendor and supplier coordination, documentation and compliance administration, and a customer communications desk. Each is administrative in nature — we bring order to the machinery behind an invoice, a supplier file, or a customer enquiry.

We are not a bank, a payment institution, an electronic money institution, or a firm authorised or regulated by the Financial Conduct Authority. We do not take deposits, extend credit, hold client money, or perform any regulated financial activity. Our role in payments is strictly operational: preparing, tracking, and reconciling collections that are executed by properly authorised banks and payment partners.

And to be equally plain about the name: Helvtia Business Services Ltd is a United Kingdom company. The alpine flavour of “Helvtia” implies no Swiss registration, supervision, or regulatory status of any kind.

No engagement begins before it is defined in writing: scope, deliverables, fees, and timeline. Fees are stated in advance, and work outside the agreed scope is never charged without a prior agreement. Unless the engagement letter says otherwise, our invoices fall due within 14 days.

Either side may terminate on the written notice set out in the engagement letter. Termination settles cleanly: you pay for work performed to that date, and your records are returned to you in good order.

Collections we administer by SEPA direct debit appear on bank statements under the descriptor HELVTIA BUSINESS, and every one of them rests on a mandate. If a charge under that descriptor is unfamiliar, write to our customer service at [email protected] with your name and client number, or use the account lookup on this website — we will identify the transaction and clarify or amend it as appropriate.

Nothing here restricts your statutory rights in relation to direct debits, including any right you hold under your bank’s SEPA direct debit scheme rules.

• Supply information that is accurate and complete, and keep it current
• Answer reasonable requests for documents or clarification promptly
• Use this website only for lawful purposes and never attempt to disrupt it
• Treat client numbers and any credentials we issue as confidential

The text, design, graphics, and branding on this website belong to Helvtia Business Services Ltd or its licensors. Viewing and printing pages for personal use is welcome; any further reproduction needs our written permission. Work product we prepare under an engagement becomes yours on payment — save for our pre-existing methods and templates, which remain ours.

Content on this website is general information, not advice. We keep it accurate but give no warranty of completeness, and decisions should not rest on it without speaking to us first. Links to third-party websites are offered for convenience; their content is neither controlled nor endorsed by us.

Our services are performed with reasonable skill and care. Our aggregate liability under an engagement is capped at the fees paid for that engagement in the twelve months preceding the event giving rise to the claim, save where the law forbids such a cap.

Liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded, is not excluded. We accept no liability for indirect or consequential loss, nor for delays caused by events beyond our reasonable control.

These terms may be updated from time to time; the version published on this page governs from its publication date. Material changes that affect a live engagement are communicated to the client directly, in writing.

These terms, and any dispute arising from them, are governed by the laws of England and Wales, whose courts have exclusive jurisdiction. Our strong preference is to resolve concerns directly — start at [email protected].